Retail Refunds

Fjållråven Retail Refund Policy

We offer a 2 year warranty period from date of purchase for items purchased within Australia with proof of purchase that covers manufacturer defects. 

Please note, that general wear-and-tear that occurs from extended use or faults from misuse or incorrect care do not qualify for a warranty claim.

If your claim qualifies, we will endeavour to repair or replace your item at our cost.

Change of mind product can be exchanged for goods of equal or lesser value providing:

  • Item is in its original, new condition. That is, free from marks, makeup, scuffs, odours
  • Item is folded neatly in original packaging with all zips and snaps closed.
  • Swing tags and labels are attached and undamaged

If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.

No refund will be issued for change of mind products

All refunds and exchanges must be accompanied by the original purchase receipt