We are closely following recommendations from health officials on preventing the spread of COVID-19 and our team are working with increased safety precautions, which may cause a small delay in processing your orders. In addition, Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au. Thank you for your patience and continued support.
We offer free standard shipping Australia-wide and provide the option for express Post for an additional fee at checkout. If your order is placed by 12noon AEST (excluding weekends and NSW public holidays), in most cases, it will be dispatched same day.
Delivery times may vary due to high order volumes and during peak periods – you can contact us here for any queries related to your order.
The average Australia Post standard delivery times are:
- 4-7 Business days for Australia wide including most regional areas.
- 7-10 Business days for regional WA, far north QLD and most of NT, outside Alice Springs and Darwin.
Tip: Delivery will likely be attempted during business hours, so you may prefer to provide your work address. Please make sure include a business name in your address.
If you elect to add express post to your order, we will use Australia Post’s express shipping service. In most cases, your order is delivered the following business day after it is dispatched. Delivery times are dependent on Australia Post's express shipping coverage network. Please note - WA and NT are not covered by the Express Post Next Business Day Guarantee. While this service will be faster than the regular postage speeds, it will still take several business days.
Orders placed using PayPal e-Cheque will not be dispatched until the payment is cleared. These take between 3-5 business days to clear after which the standard processing and delivery times will apply. Please take in to account when considering delivery times. For more information on e-Cheques click here.
Order Changes and Cancellations
If you have made a mistake on your order, please contact us as soon as you can, quoting your order number and we will try our best to help. Please note that most orders are processed and dispatched within 1 hour of placement and we are unable to cancel or make changes after this time. To get in touch about amending or cancelling your order, To enquire about changes or cancellations, please click here to contact our Customer Service team or use the live chat function.
We offer a 2 year limited warranty that covers manufacturer defects for items purchased in Australia and New Zealand. To read more about our warranty policy or submit a claim, please visit our warranty page here.
You can track your order with the Australia Post tracking number you receive once your order has been dispatched. Once your order is on its way, we are unable to make any changes – we recommend you get in touch with Australia Post directly.. If you have not received your tracking number or are having any issues with the delivery of your item, please contact our Customer Service Team.