Retail Policy

Fjallraven Melbourne Refund Policy

When you change your mind

  • We will accept change of mind returns, as long as it is returned in a saleable condition with original receipt within 28 days of purchase. The refund will be provided using your original payment method.
  • By saleable condition we mean that the item hasn’t been used, is still in its original packaging with tags in tact, with original accessories.
  • If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.
  • Gift cards cannot be returned if you change of mind. 

Warranty Policy

Please visit https://fjallraven.com.au/pages/warranty for our warranty procedures.

Gift Card Terms of Use

  • Gift cards may be purchased in store for use in store only.  We are not responsible for and is unable to replace gift cards which are lost or stolen.
  • Gift cards are valid for 12 months from date of purchase. Any balance that remains after the 12 months will not be available for use.
  • The credit of a gift card does not accrue interest nor can it be redeemed or refunded for cash. Gift cards cannot be used to buy further gift cards.
  • If a purchase made using a gift card is returned, the portion of the purchase attributable to the gift card will be refunded back on to the original gift card.