Retail Policy

Fjallraven Melbourne Refund Policy

When you change your mind

  • We will accept change of mind returns, as long as it is returned in a saleable condition with original receipt within 28 days of purchase. The refund will be provided using your original payment method.
  • By saleable condition we mean that the item hasn’t been used, is still in its original packaging with tags in tact, with original accessories.
  • If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.
  • Gift cards cannot be returned if you change of mind. 

Warranty Policy

Please visit https://fjallraven.com.au/pages/warranty for our warranty procedures.

Gift Card Terms of Use

  • Gift cards may be purchased in store for use in store only.  We are not responsible for and is unable to replace gift cards which are lost or stolen.
  • Gift cards are valid for 12 months from date of purchase. Any balance that remains after the 12 months will not be available for use.
  • The credit of a gift card does not accrue interest nor can it be redeemed or refunded for cash. Gift cards cannot be used to buy further gift cards.
  • If a purchase made using a gift card is returned, the portion of the purchase attributable to the gift card will be refunded back on to the original gift card. 

 

 

By signing up to the newsletter, you agree to our terms and conditions and privacy policy.